Chaperone Policy

Policy

MSU Health Care is committed to providing a safe environment for patients and staff. All patients are entitled to have their medical interactions conducted with appropriate privacy and confidentiality protections. Informed consent will be obtained for all sensitive examinations, treatments, procedures, or consultations.

Patients are entitled to have a chaperone and a support person present for any examination, treatment, procedure, or consultation. Chaperones must be offered for all sensitive examinations, treatments, procedures, or consultations, as defined below, regardless of age. A chaperone may be declined by the patient or patient’s parent, guardian, or authorized legal representative by signing a written waiver.

Providers have the right to request a chaperone regardless of the patient, guardian or authorized legal representative having signed a chaperone waiver. 

Providers who are contracted to work in non-MSU Health Care organizations must follow the policies of that organization.

 

Purpose

All medical interactions have the potential to be uncomfortable or difficult for patients. Medical examinations, treatments, or procedures, including sensitive examinations, treatments, procedures, or consultations, may predispose patients to feelings of vulnerability and emotional discomfort. Patient response to those feelings will vary based on individual beliefs, religion, culture, capacity and experience. Emphasis on privacy and the presence of a Chaperone provide benefits to both patients and Providers.

Definitions

  1. Chaperone: An authorized member of the MSU Health Care team who has been trained in the prevention of sex discrimination (including but not limited to sexual harassment, sexual abuse, and/or sexual assault) and is outside of the direct chain of command of the Provider for whom they are chaperoning.
  2. Conditional waiver: A time limited waiver of the chaperone requirement that may be used in limited circumstances when a patient is receiving successive visits for the same sensitive examination, treatment procedure, or consultation. A conditional waiver may apply for a defined course of care but may not exceed six months in duration.
  3. Informed consent: A clear explanation of an exam, treatment, or procedure; reasonable alternatives; indications and contraindications, as applicable; and patient-verbalized understanding of the discussion.
  4. Provider: Any person who provides examination, care, treatment, procedures, consultation or observation, excluding individuals serving as chaperone.
  5. Sensitive examinations, treatments, procedures or consultations: Those that occur with the patient disrobed, partially disrobed, or in street clothing that involve or expose the breasts, any genitalia, or the rectum. Examples include: breast exams, procedures of the pelvic floor or urogenital diaphragm, testicals, and vaginal or rectal exams.
  6. Support Person: A person identified by the patient who offers emotional or communication support or encouragement.
  7. Universal Precautions: An approach to infection control. All human blood and certain body fluids are treated as if known to be infectious for HIV, HBV, and other bloodborne pathogens. Body fluids include: semen; vaginal secretions; cerebrospinal, synovial, pleural, pericardial, and amniotic fluid.

Effective Date: 10/2026

Last Review/Revise Date: 10/2026

Next Review: 10/2029
PolicyStat ID: 21600710
Area: Administration

Process

  1. Always provide an appropriate gown, allow privacy for undressing and dressing, and employ appropriate disrobing and draping practices to maximize the patient’s physical privacy.
  2. Students or other parties are not to observe or conduct sensitive examinations, treatment, procedures, or consultations without the patient’s informed consent.
  3. Universal Precautions shall be followed for sensitive examinations, treatments, procedures, or consultations, or direct digital contact with oral mucosal areas.
  4. A clear explanation of the nature of any examination or treatment must be given to the patient, and, as applicable, the Chaperone, Support Person, parent, and/or the patient’s legally authorized representative.
    1. Written explanations stating how and why sensitive examinations, treatments, procedures, or consultations are to be performed will be provided to patients.
  5. Informed consent will be obtained prior to beginning any sensitive examinations, treatments, procedures, or consultations.
    1. If the patient is under the age of 18, lacks decision-making capacity, or declines to participate in decision-making, the provider will obtain informed consent from the patient’s legally authorized representative.
    2. If the patient is under the age of 18, the provider will obtain informed consent from the patient's parent or guardian, except where the minor patient is legally permitted to consent to care.
    3. No sensitive examination, treatment, procedure, or consultation can be performed until informed consent is obtained, or a provider makes a determination that the patient needs immediate medical care and further delay would increase the risk to the patient's life or health.
    4. Informed consent to a sensitive examination, treatment, procedure, or consultation will be documented in the medical record.
    5. Patients will have an opportunity to consult with the Provider to resolve any questions or concerns prior to treatment.
    6. Patients will be notified of the right to terminate an examination, treatment, procedure, or consultation at any time.
  6. For any physical examinations of a patient under the age of 18, the parent, guardian, legally authorized representative, must be present unless:
    1. the minor is legally permitted to consent to the care and has chosen not to involve a parent or guardian;
    2. the parent or guardian is unavailable; or
    3. the presence of the parent or guardian may interfere with the examination or
      the patient's care, including circumstances involving suspected abuse,
      reproductive health, or mental health services.
      • When a parent, guardian, legally authorized representative is not
        present, the circumstances supporting the exception should be
        documented in the medical record.
  7. A patient’s request to have a Support Person present will always be honored.
  8. Education on the role of a Chaperone will be provided to patients.
  9. Patients will be notified of the availability of a Chaperone in a clinic’s “welcome letter” and posting in examination rooms.
  10. A Chaperone will be made available to any patient upon request, even if the patient has a Support Person present. Patients, parents, legally authorized representatives, Support Persons, and Providers may request a Chaperone at any time.
  11. If a Chaperone is requested and none is available at that time, the patient must be given the opportunity to reschedule their appointment within a reasonable timeframe.
  12. The patient’s wishes and comfort should determine the gender of the Chaperone. To the extent practicable, the patient’s request for a same gender Chaperone will be accommodated.
  13. Chaperones are required for all sensitive examinations, treatments, procedures, or consultations unless specifically declined in writing by a patient, parent, guardian, or legally authorized representative.
    1. The name of the Chaperone must be documented in the medical record.
    2. If a patient, parent, guardian, or authorized legal representative declines a Chaperone for a sensitive examination, treatment, procedure, or consultation, the declining patient, parent, guardian, or authorized legal representative must sign a document indicating that they were offered a Chaperone, but declined, before the examination, treatment, or procedure may proceed.
    3. In the event a patient requires successive visits for the same sensitive examination, treatment, procedure, or consultation, a conditional waiver may be used, given that the duration of the waiver does not exceed six months.
      • Clinics wishing to use a conditional waiver must obtain approval from MSU Health Care Executive Leadership, MSU Health Care Compliance and Risk, Title IX, and the MSU Health Care Governing Board.
  14. Providers who violate this Policy will be subject to disciplinary action, up to and including termination of employment or appointment with MSU. MSU Health Care reserves the right to administratively reassign or revoke privileges should a policy violation be determined.

Chaperone Policy Frequently Asked Questions

 

  • What is a chaperone?
    A chaperone is an authorized member of the MSU Health Care team who has been trained to assist during sensitive examinations, treatments, procedures, or consultations and to help ensure a safe, respectful, and professional environment for patients and providers.
  • Who can serve as a chaperone?
    Chaperones are authorized members of the MSU Health Care team who have received appropriate training. Family members, friends, and support persons may accompany a patient but do not serve as the official chaperone. We will make every effort to ensure the chaperone is the gender the patient is most comfortable with.

     

  • What does the chaperone do?
    An MSU Health Care chaperone helps promote patient comfort, privacy, dignity, and safety during sensitive examinations, treatments, procedures, or consultations. Chaperones may assist with draping, positioning, communication, and documentation, help ensure ongoing consent, and serve as an objective observer during the interaction. They are not required to be present during portions of the visit that do not involve the sensitive examination, treatment, procedure, or consultation.

     

    Any chaperone who witnesses inappropriate or unacceptable behavior on the part of a healthcare provider is required to report it immediately.

  • When will I have a chaperone?
    Chaperones are required for all sensitive examinations, treatments, procedures, and consultations unless declined in writing by the patient or the patient's parent, guardian, or legally authorized representative. MSU Health Care patients also have the right to have a chaperone present for any treatment, exam, procedure, or consultation, even when one would not otherwise be required. If you would like to have a chaperone, let your provider know. If you notify the clinic in advance, they can plan to have a chaperone available. If you ask for a chaperone at any time during your visit, your provider will not proceed until a chaperone is available.

     

  • Can I decline to have a chaperone present during an exam or procedure?

    Chaperones are intended to create a safe environment for both patients and providers.

    Adult patients who are able make their own medical decisions have the right to decline the presence of a chaperone by signing a waiver (this will be noted in the patient record).

    Minor patients:

    A parent, guardian, or legally authorized representative may decline a chaperone for a minor patient by signing a written waiver. However, providers may decide not to perform an exam or procedure without a chaperone present. 

     

    Please Note: Providers retain the right to require a chaperone, even if a patient or legally authorized representative has signed a waiver declining one.

     

  • What is a “sensitive” exam or procedure?

    A sensitive examination or procedure includes the physical examination of or a procedure involving the genitalia or rectum (regardless of gender) or female breast. No sensitive examinations will be performed via telehealth.

    View the Patient Guide to Adult Sensitive Exams

    View the Patient & Family Guide to Pediatric Sensitive Exams